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Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use an 88star account, including how we handle deposits via bKash, Nagad, and Rocket, and how we manage your wallet activity.

Applies to all account holdersbKash, Nagad, Rocket coveredJurisdiction-dependent accessUpdated without prior noticeContact support for questions
88star Terms That Cover How Your Account Works
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear or you need to raise a terms-related query — such as a disputed wallet transaction or an account restriction — our support team handles these directly. Use the channels below and include your account ID and the relevant payment method, whether that is bKash, Nagad, or Rocket, so we can locate your records without delay.

Live Chat Reach our support team through the live chat window in your account dashboard. Include your account ID and describe the terms clause or wallet issue you are querying.
Email Support Send a written query to our support address for terms clarifications, account restriction appeals, or wallet transaction disputes. Quote your registered mobile number.
Account Help Centre The help section inside your account covers common terms questions, wallet verification steps, and what happens when a clause change takes effect on your account.
HOW WE HANDLE ACCOUNTS

Account Security and Policy Commitments

We take account security seriously. Every login is verified through a one-time password sent to your registered mobile number — the same number linked to your bKash, Nagad, or Rocket wallet. Session data is encrypted and wallet transactions are logged against your account ID, so any mismatch can be reviewed by our team. If you believe your account has been accessed without your permission, notify support immediately so we can freeze activity while we investigate.

OTP Login Verification Every session starts with a one-time password to your registered mobile. This links your login directly to the phone tied to your local wallet and keeps unauthorised access out.
Wallet Transaction Logs All bKash, Nagad, and Rocket transactions are logged and matched to your account record. Disputed amounts can be reviewed by support using your account ID and transaction timestamp.
Terms Change Notification When terms are updated, the revised version is published on this page with immediate effect. We recommend checking this page after any account notification you receive from us.
Account Suspension Process Breaches such as credential sharing or mismatched wallet ownership trigger a review. You will be contacted on your registered number before any permanent action is taken on your account.

Common Questions About These Terms

The questions below reflect what account holders most often ask when they read through the terms. If your question is not here, the live chat and email channels above are the fastest way to get a direct answer from our team.

Yes. All wallet activity — bKash, Nagad, and Rocket deposits and withdrawals — falls under these terms. Transactions must be made from wallets registered in your own name.

The updated terms take effect as soon as they are published here. Continuing to use your account after a change means you have accepted the new version. Check this page whenever you receive an account notification.

No. Deposits must come from a wallet registered in your own name. Using another person's wallet is a breach of these terms and may result in your account being suspended pending review.

Contact support through live chat or email with your account ID, the wallet type — bKash, Nagad, or Rocket — and the transaction timestamp. Our team will check the log and respond to you directly.

Access and eligibility depend on your local law and the regions 88star currently supports. It is your responsibility to confirm that using this platform is permitted under the laws of your location.

Email support with your registered mobile number and the specific clause you need clarified. Our team will respond in writing so you have a record of the explanation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.