Reference

How 88star Handles Your Personal Data

When you open an account with us, we collect certain information to keep your wallet and account secure — including payment details from bKash, Nagad, and Rocket transactions.

Account data protectedbKash, Nagad, Rocket payment records handled securelyYour rights clearly explainedApplies to eligible Bangladesh regions

Explore the Lobby Read FAQ

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to know what personal data we hold on your account, ask for a correction, or request deletion, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or via the help section on the mobile site. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt when your message arrives.

Live Chat Start a chat from inside your account. Our team can pull up your data record and walk you through your options in real time.

Email Support Send a written data request to our support address. Include your registered mobile number so we can locate your account quickly.

Help Section The help section on the mobile site has a dedicated privacy request form. Fill it in and we will confirm receipt and next steps.

What Data We Collect and Why

88star Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — your name, contact details, and the mobile wallet number you use for deposits and withdrawals, whether that is bKash, Nagad, or Rocket. We also log device and session data: your browser type, IP address, and how

1
you navigate through the account area. This helps us detect unusual login attempts and keep your account wallet safe. Payment transaction records are retained to resolve disputes and meet financial verification requirements. We do not sell your personal data to third parties. We may share limited
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data with payment processors — for example, when a Nagad or Rocket transfer needs to be verified — and with technology partners who help run the platform, all under data-handling agreements. Cookies are used to remember your session so you can return to the lobby without
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logging in again. You can manage cookie preferences through your browser settings at any time. Access to and use of this platform depends on your local law and eligible region. If you are in Bangladesh, it is your responsibility to confirm that accessing this service is
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lawful where you are.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply standard encryption to data moving between your device and our servers — this covers login credentials, bKash or Nagad payment confirmations, and account wallet balances. Data is stored on secure servers and access is restricted to authorised staff only. We keep your records for as long as your account is active and for a defined period after closure to handle any outstanding queries or verification needs.

Encrypted Connections

All data between your device and our platform travels over encrypted connections. This includes every bKash, Nagad, and Rocket payment confirmation you send.

Cookie Management

We use session cookies to keep you logged in across pages. You can clear or block cookies in your browser settings without losing your account data.

Data Retention Policy

We hold your account records for as long as your account is open. After closure, records are kept for a limited period to resolve any disputes or verification requests.

Access and Correction Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or ask for deletion. Contact support with your registered mobile number to start.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is handled on 88star. If your question is not covered here, use live chat or the help form to send it through directly.

We collect your name, contact details, and the mobile wallet number you register with — such as your bKash or Nagad number. We also log device type, IP address, and session activity for security purposes.

We share limited data only with payment processors like those handling Nagad or Rocket transfers, and with technology partners under formal agreements. We do not sell your personal information to anyone.

After account closure, we retain your records for a defined period to handle outstanding disputes, verification checks, or legal requirements. Once that period ends, your data is deleted from active systems.

Yes. Contact our support team through live chat or email with your registered mobile number. We will locate your account record and provide the details we hold on you.

Submit a deletion request via the privacy form in the help section or through live chat. We will confirm receipt and advise if any data must be retained for legal or verification reasons.

Yes. Payment records — including bKash deposits and Nagad or Rocket withdrawals — are stored on secure servers with restricted access. They are used only for transaction verification and dispute resolution.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info88Star Banking InfoTerms & Conditions

How 88star Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security

Encrypted Connections

Cookie Management

Data Retention Policy

Access and Correction Rights

Common Questions About Your Privacy

01 What personal data does 88star collect when I open an account?

02 Does 88star share my data with other companies?

03 How long do you keep my account data after I close my account?

04 Can I request a copy of the data you hold about me?

05 How do I ask 88star to delete my personal data?

06 Are my bKash and Nagad payment records stored securely?

Privacy Policy

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